Customer Service

Shipping Information

Stock items ordered before 3pm (AEST) ship same day. Shipping costs are calculated on order value. Items marked as "*Bulky item. Shipping charges apply." will incur additional shipping charges. Call for details. Dangerous goods charges may apply to some items in our catalogue. We will notify you if any extra charges apply before processing your order.

Coles Group & Myer Gift Cards

Gift cards must be requested at time of order. Limit of 1 free gift card per order. Not including GST and freight charges. Cannot be claimed with items on Hot Deals specials. Please seek approval from your employer if you are unsure whether claiming a gift card with purchase from Bronson Safety is permitted by employees in your organisation. To claim your gift card enter the Gift Card Code at check out or over the phone when ordering. Gift cards can be used at the following places

Returns & Replacements

Bronson Safety guarantees 100% satisfaction on every order. If you wish to return or exchange an item we will gladly provide a replacement or credit your account. Please note there is a 15% restocking fee for orders placed incorrectly. Goods must be returned in its original packaging and in a resellable condition for a refund excluding our restocking fee and original freight. Just call our customer service department on 1 300 095 701 within 30 days of your original order for fast, friendly assistance. Goods are to be returned by customer at their own cost.

FAQ's

How do I pay for products?

Your good credit allows us to bill you and eliminate the need for payment in advance. 30 day End of Month Accounts are extended to all approved new customers. All payments must be made in Australian dollars. You can also pay with Mastercard, Visa or American Express credit cards. Bronson Safety does charge any additional fees or surcharges on credit card payments.

Can't find the product I need?

Use the search function on the top of this page to be sure that the product is not on this web site. Or please call the Bronson Safety customer service on, 1300 095 701 for any products you cannot find.

Forgotten my password?

Your password can be retrieved by our database, simply enter your email address that you registered with and a new password will be sent to your email inbox.

When can I expect to receive my order?

Stock items orders before 4pm ship same day. You will be notified via email with an estimated shipping date for your order.

Payment Terms

Trading terms are 30 days from end of month for all approved customers. Or you can choose to pay by all three major credit cards including American Express, Visa and Mastercard.

Environment

Bronson Safety is committed to reducing our environmental footprint and to building a sustainable future. From printing our catalogue on recycled paper and other sustainably managed paper materials to having products made from recycled material like our recycled rubber speed hump. Bronson Safety makes every effort to ensure that our database is kept as clean and up to date as possible so that we are mailing catalogues to the right contacts in your company. Please keep us informed with staff changes within your company so we only send as many catalogues as you need. Contact our customer service department on 1300 095 701.

Shopping Security

At Bronson Safety we use the latest technologies and third parties to assure the information you provide is safe and secure.VeriSign SSL Technology - The Web's Most Trusted Security ProviderSSL or Secure Sockets Layer is a technology that enables encryption of sensitive data during online transactions. SSL Certificates provide a minimum of 40-bit and up to 256-bit SSL encryption to keep your data safe. Bronson Safety uses VeriSign SSL Certificates which are also utilised by over 95% of the Fortune 500 and the world's 40 largest banks. They trust VeriSign because of the encryption technology and rigorous business authentication practices that Verisign employes.

Privacy & Security

Bronson Safety take privacy seriously. Click here to see our full privacy statement.

Terms & Conditions

Bronson Safety's trading Terms & Conditions appear on all our invoices. Click here to see our Terms & Conditions in full.

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