Shipping Information
Bronson Safety offers a same-day shipping policy on any standard in-stock items ordered before 3pm (AEST) Monday to Friday (public holidays excluded).
Note: Bulk or Pallet Items may be despatched next day due to bulk courier cut off times.
Estimated shipping times on our range of stocked items are as follows:
*Refers to business days (Monday to Friday only. Excludes Public Holidays).
Next day delivery Australia wide is common on small stocked items. Overnight delivery can be arranged upon request for an additional cost. An additional lead time will be incurred on items NOT in stock when ordered. Our sales team will aim to make this period as short as possible, and will keep you updated weekly.
Bronson Safety contracts a number of Australian Couriers to ensure that every order is quickly and efficiently dispatched from our Warehouse. Our regular Couriers include StarTrack, Border Express, Northline and Couriers Please. When processing each order, our sales team pick the best transport method depending on the item ordered and various other circumstances.
At Bronson Safety, our goal is always to keep prices and transport times LOW for our customers.
Shipping costs will vary depending on the value, contents, size and weight of a product. All orders made via the phone, email or website will include an estimated shipping cost. Any changes to the initial shipping estimate will be promptly relayed to our customer before the order is processed.
Where applicable, Bronson Safety products may incur the following surcharges:
- Bulky/Heavy Item - An additional surcharge may apply for any heavy or bulky items.
- Dangerous Goods - An additional surcharge will apply to any dangerous item.
FAQs
How do I pay for products?
Your good credit allows us to bill you and eliminate the need for payment in advance. 30 day End of Month Accounts can be extended to all approved new customers. All payments must be made in Australian dollars. You can also pay with Mastercard, Visa or American Express credit cards. Bronson Safety does not charge any additional fees or surcharges on credit card payments.
I can't find the product I'm looking for?
Use the search function on the top of this page to be sure that the product is not on this web site. Or please call the Bronson Safety customer service on, 1300 095 701 for any products you cannot find.
I've forgotten my password. What should I do?
Your password can be retrieved by our database. Simply enter the email address that you registered with, click the 'forgot your password' button and a new password will be sent to your email inbox.
Where is Bronson Safety located?
Bronson Safety's office and warehouse are located in Brisbane at 33 Gosport St Hemmant QLD 4174. Our local customers are welcome to pick up directly from this location. Alternatively, we ship Australia wide every day.
Can I elect my own shipping method?
Yes. Please get in contact with Bronson Safety to elect your own shipping method, free of charge. Bronson Safety terms and conditions indicate this must be booked and arranged by the customer and that all relevant courier details and pick up information must be provided to Bronson Safety.
When can I expect to receive my order?
Stocked items ordered before 2pm Monday to Friday will ship same day (excludes Public Holidays). See above 'Shipping Information' for estimated shipping times. You will be notified via email with an estimated shipping date for your order. Any items ordered that are not already in stock, may have a longer lead time. Our friendly team will be in contact with you to confirm the expected waiting period.
How long will it take to receive an Order Confirmation email?
It may take up to 1 business day to receive an Order Confirmation email after the successful processing of any order made by our website. If you do not receive an email in this time, please contact our friendly team on 1300 095 701 and we will sort this out for you.
For more information on using the new website, please check out our handy How-To page. Our team have put together a number of helpful videos that explain various website forms and functions.
Payment Terms
Bronson Safety offers our customers a 30 day from End of Month account for all approved customers only. Such an account is only offered to new and existing Bronson Safety customers who are accepted by Bronson based on strict requirements. Our team will be in contact with all customers, new and existing, to confirm any changes to this agreement. Please contact us if you have any further questions, our team are happy to help.
Customers can choose to pay by all three major credit cards including American Express, Visa and Mastercard.
Bronson Safety does not charge any additional fees or surcharges on credit card payments.
Returns and Replacements
Bronson Safety guarantees 100% satisfaction on every order. If you wish to return or exchange an item, we will gladly provide a suitable replacement or credit your account.
Please note the following conditions when lodging a return or exchange request:
-
A minimum 15% restocking fee may apply for orders placed incorrectly.
- All refunds provided will exclude any restocking fees and original freight costs.
- Return of any Goods must be organised by the customer at their own cost.
- Goods must be returned in original packaging and in a resellable condition.
- Bronson Safety DO NOT offer returns on custom items.
For more information on Bronson Safety's Credits and Returns policy, please contact our friendly sales team on 1300 095 701 within 30 days of your original order for fast and friendly assistance.
For items that are faulty or broken, please contact us to organise an RMA and reimbursement, replacement, or repair (where applicable).