(a) A delivery charge will apply to all deliveries unless stipulated otherwise, with the exception of back order deliveries which are part of an original order that has been partly fulfilled. The delivery charge will be clearly advised as the order is prepared and before payment is sought.
(b) Estimated shipment and delivery timeframes are provided below. Bronson Safety will endeavour to ensure that goods are received by the Buyer in accordance with these estimates. Other than as to the Buyer’s payment obligations, time is not of the essence in relation to these terms and conditions.
(c) Estimated delivery times are as follows:
(i) For orders where the combined weight of goods supplied is less than 50 kilograms:
|Area||Estimated Delivery Time|
|Sydney, Brisbane, Canberra||1|
|Melbourne, Regional Qld, Vic, ACT||2-4|
|Regional SA and TAS||3-6|
|Regional NT and WA||5-9|
In this table Remote Areas are those areas in the Whitsunday region, remote Northern Territory region, or any delivery that involves a Remote Delivery as defined below.
A “Remote Delivery” is any delivery to a location on mainland Australia or to Australian islands that may involve co-ordination of another transport method in addition to that provided by our third party delivery contractor, such as a local barge, air service, courier or train service.
(i) For orders where the combined weight of the goods supplied is greater than 50 kilograms or the goods to be supplied are of an awkward shape and size (eg, ladders, Water Filled Barriers) or the delivery of the goods will require a Remote Delivery, then delivery timeframes may exceed those quoted above.
(d) The delivery address must be an address within Australia and cannot be a freight forwarding location or a PO Box.
(e) Anyone at the delivery address (or upon collection) who receives the goods from Bronson Safety’s third party delivery contractor shall be presumed by Bronson Safety to be authorised to receive the goods and must sign a receipt acknowledging receipt of the goods. Bronson Safety' third party delivery contractor may request that the person who receives the goods at the delivery address (or upon collection) provide satisfactory evidence of proof of age and / or identity, and, may refuse to deliver the Goods if the person receiving the goods is unable or unwilling to provide such evidence.
(f) The Buyer may nominate to have the goods delivered to their nominated address even if the Buyer or an authorised recipient is not present to sign an acknowledgement of receipt of the goods. The Buyer can request this service during the checkout process by selecting the “Authority to Leave” option and specifying instructions as to the location in which to leave the goods at the delivery address if the delivery address is unattended. All goods left under this provision are left at the risk of the Buyer; and once left at the delivery address, to the extent permitted by law, and except as otherwise required by the Australian Consumer Law, Bronson Safety does not bear any responsibility or liability for loss of or damage to goods, and the Buyer releases Bronson Safety from all claims for loss or damage which the Buyer may suffer or incur in connection with the Buyer’s exercise of the “Authority to Leave” option.
(g) If there is no one at the delivery address or no one of appropriate age to receive and sign for the receipt of the delivered goods, and the Buyer did not select “Authority to Leave” when placing the order, then the order will not be left at the delivery address. Bronson Safety’ third party delivery contractor or Bronson Safety’ Customer Service team will endeavour to contact the Buyer to organise another delivery attempt and may charge an additional delivery fee. If the goods have to be returned to Bronson Safety because they could not be delivered despite a second further attempt to do so, then the Buyer may be charged a restocking fee.
(h) If the Buyer receives any goods in a damaged condition then they must notify Bronson Safety within 2 business days of receiving the goods. The Buyer must also provide photographs of the packaging when the delivery arrives and of the individual products that are damaged as soon as they are discovered damaged upon opening the packaging. Bronson Safety will indicate the address to which the product with its original packaging should be returned. Once Bronson Safety has viewed the damage, and it is determined that the item/s were damaged in transit, Bronson Safety will replace the product at no additional cost and refund the Buyers’ cost of sending the product back to Bronson Safety. The process of assessing a damaged goods claim may take up to 3 business days to be completed once Bronson Safety has received the goods.
(i) Whilst Bronson Safety will make all reasonable endeavours to deliver goods as per the schedule above, to the extent permitted by law, and except as otherwise required by the Australian Consumer Law, Bronson Safety does not warrant the delivery of goods on time and Bronson Safety does not accept responsibility or liability for delivery failures or delays by our third party delivery contractors.